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Terms & Conditions

The working agreement behind every Creamatch account, campaign, creator relationship, and payment.

Current version

June 2026

Written for clarity. If anything feels ambiguous, contact our team before committing to a campaign.

1. Acceptance of terms

By accessing and using Creamatch (crea-match.com), operated by Vantora Creative Sdn Bhd (202501019613 (1621026-X)), you agree to be bound by these Terms and Conditions.

2. Services

Creamatch is a creator content marketplace that connects brands with verified Malaysian content creators. Our services include:

  • Campaign brief submission and management
  • Creator matching and content production coordination
  • Content delivery and campaign management

3. User accounts

  • Clients access the platform via magic link authentication
  • Creators must register and be verified before accessing campaigns
  • You are responsible for maintaining the confidentiality of your account

4. Payment terms

  • A 10% deposit is payable to unlock your matched creator shortlist
  • The remaining balance is due once you confirm your creator lineup, before production begins (the 10% deposit is credited towards your total, so you never pay it twice)
  • All payments are processed through Stripe or other supported payment service providers (e.g. FPX, debit/credit cards, supported e-wallets). We do not store sensitive payment card or banking credentials on our servers.
  • Upon successful payment, you will receive a payment confirmation email
  • Prices are in Malaysian Ringgit (MYR)
  • All prices are subject to 8% Service Tax (SST). SST Reg No: W10-2509-32000588
  • Refund eligibility, charges, and processing are governed by our Cancellation & Refund Policy, including the 24-hour window from successful payment for refund requests (where applicable) and management discretion for exceptional cases thereafter.

5. Content ownership

  • Clients retain ownership of final delivered content
  • Creamatch reserves the right to use campaign content for portfolio and marketing purposes unless otherwise agreed in writing
  • Creators grant usage rights as specified in their creator agreement

6. Intellectual property

All content on crea-match.com including logos, text, and graphics are property of Vantora Creative Sdn Bhd (202501019613 (1621026-X)).

7. Limitation of liability

Creamatch shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

8. SST & tax

All prices shown on Creamatch are exclusive of 8% Service Tax (SST) unless otherwise stated. SST Registration Number: W10-2509-32000588. SST will be shown separately in your invoice and payment summary.

9. Referral program terms

  1. Referral rewards are subject to successful campaign delivery
  2. Rewards are credited when the referred party makes payment but only withdrawable after the campaign is delivered
  3. Referral rewards are paid via bank transfer on Fridays (same as creator payouts)
  4. Creamatch reserves the right to modify or terminate the referral program with 30 days notice
  5. Fraudulent referrals (self-referral, fake accounts) will result in reward cancellation and account suspension
  6. Diamond tier (30+ referrals) multiplier of 2× applies to base reward amounts only
  7. Client referral rewards are in credits, not cash, and are non-refundable

10. Campaign credits terms

  1. Campaign Credits are valid for 12 months from purchase date
  2. Credits are non-refundable once purchased (subject to our refund policy)
  3. Bonus credits (Growth/Scale/Enterprise packs) are promotional and subject to change
  4. Credits cannot be transferred to another account
  5. Unused credits expire after 12 months with no refund

11. Content library terms

  1. Creator consent is required before content is listed in the Content Library
  2. Creators earn 70% of licensing fees; Creamatch retains 30%
  3. Original brand retains no claim on licensing revenue
  4. Exclusive licenses prevent further licensing of that specific content
  5. Creamatch reserves the right to delist content at any time

12. Barter trade terms

  1. Brands are responsible for shipping products directly to creators
  2. Minimum 30% cash component required for hybrid barter campaigns
  3. Pure barter campaigns incur RM50/creator management fee
  4. Creator must confirm product receipt before content production begins
  5. Creamatch is not liable for lost or damaged products during shipping

For Brands

Detailed brand terms are at /terms/brands. In summary:

  • Obligations: submit accurate campaign briefs and respond to creator/manager requests in good time. You may request up to 2 amendment rounds per deliverable.
  • Payments: a 10% deposit is payable to unlock your matched creator shortlist, and the remaining balance is due once you confirm your creator lineup, before production. The 10% deposit is credited towards your total. Prices are in MYR and subject to 8% SST. Funds are held until your campaign is delivered.
  • Delivery: we target a 14-day delivery window per campaign from creator confirmation.
  • Refunds: governed by our Cancellation & Refund Policy (24-hour window from successful payment; management discretion thereafter).
  • Termination: we may suspend or close accounts for non-payment, abuse, or breach of these terms.

For Creators

Detailed creator terms are at /terms/creators. In summary:

  • Obligations: meet script and video deadlines (SLA). Repeated SLA breaches may result in automatic removal from a campaign. Up to 2 amendment rounds per deliverable apply.
  • Payments: creator payouts run every Friday via bank transfer. Your bank details are stored encrypted and used only for payment processing.
  • Content ownership: on delivery and payment, the brand owns the final delivered content; usage rights follow your creator agreement.
  • Conduct: no fake engagement, no ghosting. Such conduct may lead to removal and account termination.

For Partners

Detailed partner terms are at /terms/partners. In summary:

  • Types: Referral, Talent, or Both.
  • Commission:RM75 per new client and RM50 per repeat campaign; talent overrides are deducted from the creator's payout (with the creator's consent), not from Creamatch's margin.
  • Payouts: paid in the Friday batch via bank transfer, subject to the minimum withdrawal.
  • Conduct & termination: fraudulent referrals (self-referral, fake accounts) void rewards and may close your account. We may modify or end the program with 30 days' notice.

13. Governing law

These terms are governed by the laws of Malaysia.

14. Contact

For any queries regarding these terms, contact us at hello@crea-match.com

Vantora Creative Sdn Bhd (202501019613 (1621026-X))