1. Introduction
Vantora Creative Sdn Bhd (202501019613 (1621026-X)) ("we", "us", "our") operates Creamatch (crea-match.com). This Privacy Policy explains how we collect, use, and protect your personal information.
2. Information we collect
From clients/brands
- Name, company name, email address
- Phone number, industry
- Campaign briefs and requirements
- Payment information (processed securely via Stripe or other supported payment providers — we do not store card details)
From creators
- Full name, email, phone number
- Home address
- Social media accounts and portfolio
- Bank account details (for payment processing)
- Content niche and specialties
- Date of birth
- Google account profile information (name, email, profile photo) if you sign in with Google
- Push notification token, and access to your device’s camera, photo library and microphone when you submit content via the Creator mobile app
3. How we use your information
- To provide and improve our services
- To match brands with suitable creators
- To process payments
- To send service-related communications
- To send push notifications about campaigns and payments (Creator app)
- To comply with legal obligations
4. Data sharing
We do not sell your personal data. We share data only with the service providers needed to operate Creamatch:
- Payment processing — Stripe or other supported payment providers.
- Infrastructure, authentication & storage — Supabase (database, auth, file storage).
- Transactional email — Resend, to send service-related emails.
- Analytics — PostHog (EU region), only where you have consented to analytics cookies.
- Marketing measurement — Meta and TikTok advertising pixels, only where you have consented to marketing cookies.
- AI features — Anthropic processes prompts to power AI tools; it does not retain your personal data for training.
- Internal operations — Telegram, used by our team for operational alerts only.
- Our internal team, for service delivery.
5. Data security
We implement appropriate security measures including:
- Encrypted data transmission (SSL/TLS)
- Sensitive identifiers — bank account numbers and IC numbers — are stored encrypted at rest using AES-256-GCM and are never transmitted or stored in plaintext
- Secure authentication systems
- Limited access to personal data
6. Data retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations.
7. Your rights
Under PDPA (Personal Data Protection Act 2010), you have the right to:
- Access your personal data
- Correct inaccurate data
- Withdraw consent for data processing
- Request deletion of your data
8. Cookies
We use cookies and similar technologies across four categories — Essential, Analytics, Marketing, and Functional. Non-essential categories are off by default until you opt in. You can accept or reject categories any time via our cookie banner or the "Manage cookie preferences" control. See our Cookie Policy for the full list.
9. Third-party links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
10. Contact us
For privacy concerns or data requests:
Email: privacy@crea-match.com
Address: Vantora Creative Sdn Bhd (202501019613 (1621026-X)), Malaysia
11. Referral data
We collect referral codes and track referral relationships to process rewards. This data is used solely for referral program administration and is not shared with third parties. Referral data is retained for 24 months after the referral relationship ends.
12. Public tools & lead capture
- CreatorScore (/score) ingests publicly available social profile data for the handle you enter, plus an optional email you provide, to generate and share a score.
- Campaign estimator (/estimator) captures the contact details you submit as a lead so we can follow up about your campaign.
13. Updates
We may update this policy periodically. Changes will be posted on this page with an updated date.